CANCELLATION PRIOR TO SHIPMENT
Every purchase through the system is the member’s own responsibility. The Company will not accept cancellation prior to shipment. Therefore, the agent or member is advised to double-check the order before making the payment to avoid losses to the member himself.
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RETURN POLICY
Goods are eligible for a return if the following are applied:
Incorrect:
The item is not the item you ordered. Wrong quantity or the type is different from what is indicated on the order summary, or there are missing items inside the packaging.
Damaged:
The items are found to be damaged upon receipt. Items have been tampered/refurbished or modified. The company will be responsible for all shipping charges to return goods if they are damaged due to the fault of the company or factory.
Returned items must meet the following requirements:
-The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
- You have proof of purchase (order invoice number and photo of product).
- Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
Item must be returned in the original box (or with, at least, suitable packaging) to protect the product from damage during return delivered.
Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
We reserve the right to reject any cancellation, refund that is deemed unfit or unreasonable.
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REFUND POLICY
Our company did not accept any refund after making payment.
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SHIPPING POLICY
Shipping Address:
We will only ship to addresses provided at the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone numbers are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for an associated shipping charge which will be disclosed upon request for a second delivery attempt.
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CHANGE IN SHIPPING ADDRESS
If you have any request for a change of shipping address, please contact our Customer Service within 3 hours of your order submission.
If request for a change in shipping address is made 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.
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SHIPPING TIME
It typically takes between 2-5 working days (Sunday to Thursday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm only.
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TRACKING NUMBER
Once goods leave our warehouse and are picked up by our shipping partner, the tracking ID for the package will be communicated to you via email and updated on your member’s account.